Coronavirus and Physiotherapy Update

On 12 May 2020 we received updated guidance from our governing body, the Chartered Society of Physiotherapy (CSP), about physiotherapy provision during phase II of the Covid-19 crisis.


Whilst it is good news that we have been able to move onto the next stage, it does not mean that we will be able to return to business as usual. The CSP has recommended that where possible, we should try and manage our clients virtually. However, they are aware that there are an increasing number of people who do need to access face-to-face physiotherapy and have provided us with some advice as to how we can manage this.  Below, is a step by step process explaining the updated approach to accessing physiotherapy during phase II of the Covid-19 crisis.

I need physiotherapy, what happens next?

If you are a new patient, or a returning patient with a new condition

  • You will initially be offered a virtual 30-minute consultation. This will enable your physiotherapist to fully assess your rehabilitation needs and identify if you require any urgent care referrals.
  • You will need access to either a smart phone or a computer/laptop.
  • The purpose of this digital screening is to help protect both you and us from unnecessary exposure to or risk spreading the Covid-19 virus.
  • After this consultation, your physiotherapist will provide you with a treatment plan. If they are unable to meet your physiotherapy needs virtually, or if they need to assess you in person, they will offer you to attend the clinic for a face-to-face appointment.
  • Please note, during this phase, there is NO automatic guarantee that following this initial assessment, that you will be offered a face-to-face appointment.  Each case will be assessed individually, and a clinical decision will be made on the information that has been provided.
  • If you have to self-fund for your physiotherapy sessions, you will be asked to pay for your virtual consultation before your initial consultation takes place.

How much is the initial virtual consultation?

£35 for your initial virtual consultation, and £25 for any virtual follow up sessions. This will be paid by card over the phone.  Our face-to-face consultation fees remain at £51 for 45 minutes, and £41 for a 30-minute session.

If you are already a patient of the clinic

Please call the clinic and your physiotherapist will be able to discuss and determine with you whether you should attend the clinic for face-to-face treatment. It may be, during phase II, that they can provide you with virtual advice, until we reach the next phase.

Face-to-Face Appointments

If you are invited in for a face-to-face appointment you will be asked to follow these steps:

  • You must wear a face mask or other suitable face covering whilst you are on the premises.
  • We ask that only the person who requires the physiotherapy treatment attends the appointment. If a family member has given you a lift to the appointment, we will ask them to wait in their car until the session has finished, and then they can be called to come and collect you.
  • Please arrive only a couple of minutes before the time of your session as we want to minimise the number of people in the clinic at any one time.
  • Please sanitise your hands at the reception desk.
  • Your temperature will be taken by your physiotherapist before your physiotherapy appointment starts.
  • Within the reception and waiting areas, please observe social distancing rules of 2m apart.
  • Please avoid contact with your face.
  • Should you have to cough or sneeze, please follow the policy of catch it, kill it and bin it.
  • If you have to self fund for your physiotherapy sessions, then we will only accept card payments.  

Please do not attend your physiotherapy session if you or anyone who you have come into close contact with in the last 14 days has displayed any of the signs of Covid-19.


The main symptoms are:

  • A new dry persistent cough.
  • A temperature above 37.8֯ C .
  • You have lost your sense of taste or smell.

These are the measures we have put into place to protect the general public and staff from exposure to Covid-19:

  • Your physiotherapist will be wearing appropriate PPE; this includes: a type IIR surgical face mask, gloves, and a plastic apron.
  • We will screen all clients to ensure they are not attending with active signs of Covid-19 or been exposed to Covid-19 in the last 14 days.
  • In between each treatment session, we will spend 10 minutes disinfecting the clinic room. This includes: the treatment couch, chair, desk, doors and door handles and any surface the previous client may have come into contact with.
  • We have staggered appointments to minimise the number of people in the reception/waiting areas at any one time.
  • Provide hand sanitiser for you to use on arrival at the clinic.
  • All pillows are plastic and wipeable.
  • Provided signs for the general public and staff to help follow the guidance of social distancing (where possible), to not touch your face, and catch it, kill it and bin it policies.
  • Put in a screen on the reception desk.
  • Wipe down the card payment machine in between each use.
  • Disinfect all communal areas twice a day.